pilar Privacy Policy

This page describes what we collect when you use pilar and how we keep that data protected. We at pilar take your privacy seriously. When you access our platform—whether on Android, iOS, or via mobile browser—you provide us with personal information so we can verify your identity, process your deposits and withdrawals, and deliver our services securely. We explain here what data we gather, how we use it, who can access it, and what rights you have over your information.

Our commitment is to collect only the information we need to operate pilar responsibly and to protect that information from unauthorized access. We do not sell your data to marketing firms, and we do not use your betting history to build consumer profiles for external sale. We share your information only with payment processors, identity-verification partners, and law-enforcement authorities when required by legal mandate.

This privacy policy applies to all users of pilar accessing our service from supported jurisdictions, including users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service operates lawfully.

What Data We Collect on pilar

We collect data in several categories when you use pilar. First, registration data: when you open an account, we collect your full name, date of birth, email address, phone number, and residential address. Second, identity verification data: you upload a government-issued ID, a proof of address, and a selfie holding your ID so we can verify you are who you claim to be. Third, payment data: we collect the details of your chosen payment method—your DANA, e-wallet, mobile banking, local payment, or bank account information—so we can process deposits and withdrawals through our payment partners.

Fourth, behavioural data: we log every action you take on pilar—the games you play, the bets you place, the amounts you wager, the outcomes, the times you access the app, and your device type and IP address. We use this data to detect fraud, prevent bonus abuse, and improve our platform. Fifth, communication data: if you contact our support team via live chat, email, or in-app ticket, we retain those communications and any attachments or screenshots you provide.

Data we do not collect

We do not collect biometric data such as fingerprints or facial recognition templates, except for the selfie photo you submit during identity verification (which we use only to match against your ID photo and then securely archive). We do not use cookies to track your browsing across unrelated websites. We do not install spyware or keyloggers on your device. We do not monitor your personal files or camera without your explicit, per-instance permission.

How We Use Your Data on pilar

We use your registration, identity, and payment data to verify your account, process your deposits and withdrawals, and comply with anti-money-laundering and Know Your Customer (KYC) regulations. We use your behavioural data to detect and prevent fraud, enforce our terms of service, investigate disputes, and improve game mechanics and app performance. We use your communication data to respond to your support requests and to investigate complaints.

We do not use your data for targeted advertising, marketing outreach, or any purpose outside the operation of pilar unless we have your explicit written consent. We do not build shadow profiles on you for sale to third parties.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate pilar. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet processors) receive your payment details to execute deposits and withdrawals. Our identity-verification partner receives your ID, proof of address, and selfie to confirm you are a real person and that you are of legal age. Our hosting provider (which may be located outside Indonesia) stores your account data, encrypted, on our servers.

We may share your data with law-enforcement or regulatory authorities if we receive a valid legal request (court order, warrant, or regulatory inquiry). We will notify you of such a request unless law forbids it.

We do not share your data with affiliates, marketing partners, or data brokers. If we merge with or are acquired by another company, we will notify affected users and provide an opportunity to review how the acquiring company intends to handle their data. If the acquiring company does not commit to the same privacy standards we maintain, you may request deletion of your account and associated data.

Our servers and data location

pilar's servers may be located outside Indonesia. This means your data, while encrypted in transit and at rest, crosses international borders. You acknowledge this when you create a pilar account. We comply with data-protection standards applicable to our operating jurisdiction and we do not transfer your data to jurisdictions with lower privacy standards without your informed consent.

Your Rights and Data Access on pilar

You have the right to access, update, or delete your personal data on pilar, subject to legal and regulatory constraints. To exercise these rights, contact our support team via live chat or email. We will verify your identity and provide you with a copy of the data we hold on you, typically within five to ten business days. You can update your residential address, phone number, or email at any time in your pilar account settings.

You may request deletion of your account. We will delete your active account data within thirty days. However, we retain certain information (such as transaction records, KYC documents, and dispute logs) for a minimum of seven years to comply with anti-money-laundering and tax regulations. We also retain anonymised, aggregate data (for example, total bets placed, total payouts) for statistical purposes.

Security Measures on pilar

We protect your data using industry-standard encryption (TLS 1.2 or higher for transmission, AES-256 for storage). Your payment information is tokenised, meaning we do not store your full bank account or card number; instead, we store a token that our payment partner can use to execute transfers. Your identity documents are encrypted separately from your payment details, so no single employee has access to both. We conduct regular security audits and penetration testing.

We implement access controls: only authorised pilar staff members can access your personal data, and they access it only when necessary to perform their job. We maintain audit logs of all staff access to user data and review these logs monthly.

Cookies and Tracking Technology on pilar

We use cookies on the pilar web and mobile browser to remember your login session, your language preference, and your device type. These cookies are essential to pilar's operation; they do not track you across other websites. If you clear your browser cookies, you will need to log back in to pilar on your next visit.

We do not use cookies to build marketing profiles or to serve targeted ads. We use app analytics (such as crash reports and feature-usage metrics) to improve pilar's stability and user experience, but these analytics are anonymised and do not identify you individually.

Data Retention and Deletion

We retain your active account data (name, contact info, payment method) for as long as your pilar account is open. If you close your account, we delete most personal data within thirty days, but we retain transaction records, KYC documents, and dispute logs for seven years as required by anti-money-laundering law. After seven years, we securely delete these records unless we are required by law to retain them longer.

If we identify that you accessed pilar from a prohibited jurisdiction, we immediately close your account and initiate deletion of all data associated with it within thirty days, retaining only transaction records for regulatory compliance.

Contact Us About Privacy

If you have questions about this privacy policy, how we handle your data, or if you believe we have mishandled your information, contact our support team via live chat, email, or in-app help ticket. You can also submit a formal data-protection request through our support portal. We respond to all privacy inquiries within ten business days.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we notify all affected users via email or in-app notification at least thirty days before the new policy takes effect. Your continued use of pilar after the effective date of the updated policy constitutes acceptance of the new terms.

Summary

We at pilar collect personal, payment, identity, and behavioural data solely to operate pilar responsibly, verify your identity, process your deposits and withdrawals, and prevent fraud. We do not sell your data, build marketing profiles from your betting history, or share your information with third parties except our payment processors, identity-verification partner, and law-enforcement when legally required. Your data is encrypted in transit and at rest, access to it is restricted to authorised staff, and we retain it only as long as necessary for operational and legal purposes.

You have the right to access, update, and request deletion of your data on pilar. Our support team is available via live chat, email, or in-app ticket to assist with privacy questions or data-protection requests. This privacy policy was last updated on 30 May 2026.