pilarTerms of Use

We at pilar operate an online gaming and sportsbook platform offering live-dealer tables, slot games, sports betting, and esports markets to users in supported jurisdictions. These terms describe the conditions under which we provide our services, your rights and responsibilities as a user, and how we handle disputes and account management. By accessing or using pilar, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our service is available only where local law permits. Users are responsible for verifying that their access and use of pilar comply with their own jurisdiction's applicable laws and regulations. We do not offer our services in jurisdictions where online wagering, gaming, or betting is prohibited.

This document covers account eligibility, deposits and withdrawals, bonus and promotional terms, game rules, dispute resolution, and our liability limitations. We encourage you to read these terms carefully before opening an account or placing any wagers on pilar.

Account Eligibility and Registration on pilar

To open an account on pilar, you must be of legal age in your jurisdiction and not located in any territory where our services are prohibited. When you register with pilar, you provide accurate personal information, including your full name, date of birth, email address, and contact number. You are responsible for keeping this information current; if any details change, you must update them in your pilar account settings immediately.

We conduct account verification (Know Your Customer, or KYC) before you can deposit or withdraw funds. You provide a government-issued ID, proof of address, and a selfie holding your ID. We review these documents to confirm your identity and ensure compliance with applicable regulations. Once verified, you can fund and use your pilar account fully. If we cannot verify your identity to our satisfaction, we may suspend your account pending additional documentation or clarification.

Each person may hold only one active pilar account. Opening multiple accounts violates our terms and may result in account suspension and forfeiture of funds. We monitor for duplicate accounts and reserve the right to merge or close accounts associated with the same individual.

Account security and password protection

You are solely responsible for maintaining the confidentiality of your pilar account password. We will never ask you for your password via email or live chat. If you suspect your password has been compromised, change it immediately through your account settings. We recommend enabling two-factor authentication for added security. If someone gains unauthorized access to your pilar account and places wagers using your funds, you must contact our support team immediately with details; we investigate such cases but cannot guarantee recovery of lost funds if the unauthorized access resulted from your own negligence.

Deposits, Withdrawals, and Payment Methods on pilar

We accept deposits from verified pilar users through eight major payment partners: QRIS (instant QR-code payment), e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method carries minimum and maximum per-transaction limits, displayed in the Cashier section before you confirm. mobile banking and mobile-wallet deposits settle instantly; bank transfers may take a few hours during business hours.

To withdraw funds from pilar, your account must be fully verified and your requested withdrawal amount must not exceed your available balance. You select your preferred payout method and enter the amount. Our payout team reviews your withdrawal request to confirm your account status and check for patterns that might indicate fraud or account compromise. Withdrawals to local payment, online payment, e-wallet, mobile banking, and local payment typically settle within subject to verification. Bank transfers settle during business hours and may take a few hours; evening requests queue until banking hours resume.

We reserve the right to delay or refuse a withdrawal if we suspect fraudulent activity, account compromise, or violation of these terms. We will notify you of any delay and the reason for it, and we provide an opportunity for you to respond before final decision.

Bonuses and Promotional Offers on pilar

pilar may offer promotional bonuses to new or existing users from time to time. Any bonus terms are communicated to you in writing before you claim the offer. Bonuses may be subject to wagering requirements, time limits, game restrictions, or other conditions. You are responsible for reviewing the full terms of any bonus before claiming it. We reserve the right to withdraw, modify, or cancel any promotional offer at any time without notice, subject to any applicable regulatory requirements.

If you abuse a promotional bonus—for example, by opening multiple accounts to claim the same offer or by using the bonus in combination with known betting systems designed to guarantee a profit—we may void the bonus, forfeit any winnings derived from it, and close your pilar account. We monitor for bonus abuse and take action where we identify it.

Game Rules, Odds, and Dispute Resolution on pilar

pilar offers live-dealer casino games (blackjack, roulette, baccarat, Dragon Tiger, and others), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others), sportsbook betting on events including Liga 1, Piala AFF, Champions League, and other tournaments, and esports markets on titles such as Mobile Legends, Free Fire, and PUBG Mobile. Each game and market carries published rules and odds. You can access the full rules for any game or market within the pilar app.

All game outcomes are determined by certified random-number generators (for slots and number games) or live draws (for live-dealer games) or official match results (for sportsbook events). We do not manipulate odds or outcomes in favour of the house or any user. If you dispute a game result, you can open a support ticket in your pilar account. Include your game ID or bet ID and a description of the issue. Our team reviews game logs, server records, and live footage to investigate disputes. We aim to resolve disputes within one to two business days.

Voided bets and settlement

On pilar, we may void a bet if the underlying event is cancelled, postponed, or significantly altered (for example, a Liga 1 match that is abandoned mid-match). Voided bets result in the return of your stake with no additional payout. We will notify you of any voided bets in your account history. If we void a bet due to our error, we will restore both your stake and the lost potential payout; if the void results from force majeure or event organiser action, we return your stake only.

Jurisdiction, Applicable Law, and Jurisdiction-Restricted Access

pilar's services are provided only to users in jurisdictions where online gaming and wagering are permitted by applicable law. We do not intentionally offer our services in jurisdictions where such activities are prohibited. Users who access pilar from prohibited jurisdictions do so entirely at their own risk and in violation of these terms. We reserve the right to suspend or close the account of any user we determine is accessing our service from a prohibited jurisdiction.

These terms are governed by the law of the jurisdiction in which pilar is licensed and operated. Any legal action or dispute resolution proceeding arising from these terms or your use of pilar must be conducted in the courts or arbitration bodies of that jurisdiction, or through such dispute-resolution mechanism as we designate in writing. By using pilar, you consent to this jurisdiction and venue selection.

Limitation of Liability and Indemnification

To the maximum extent permitted by law, pilar and its owners, operators, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of pilar or any service we provide. This includes loss of profits, loss of data, loss of opportunity, or reputational harm, even if we have been advised of the possibility of such damages.

Our total liability to you in any single incident or dispute arising from these terms or your use of pilar is limited to the amount of funds in your pilar account at the time of the incident. If your account is empty, our liability is nil.

You agree to indemnify and hold harmless pilar from any claims, damages, or costs arising from your violation of these terms, your misuse of pilar, or your violation of applicable law.

Changes to These Terms and Termination

We may update these terms at any time. If we make material changes, we notify you in advance through the pilar app or email. Your continued use of pilar after the effective date of the updated terms constitutes acceptance of those updates. If you do not agree to the updated terms, you must close your pilar account.

We reserve the right to suspend or permanently close your pilar account if you violate these terms, engage in fraudulent or abusive behaviour, breach our bonus terms, or access pilar from a prohibited jurisdiction. Suspension or closure may result in forfeiture of any remaining account balance if we determine that the violation was material and deliberate. We will provide written notice of account closure and an explanation of the reason, unless we believe providing notice would undermine our fraud-prevention efforts.

Contact and Support

If you have questions about these terms or need clarification on any aspect of pilar, contact our support team via live chat (available during peak hours), email, or in-app help ticket. Our team responds to all support inquiries within one business day. We also maintain an FAQ section in the pilar app covering account, deposit, withdrawal, game, and payment questions.

These terms were last updated on 30 May 2026. We encourage you to review them periodically for any updates or changes.

Data Protection and Privacy on pilar

We collect personal information from you when you register, verify your account, place wagers, and contact support. This information includes your name, date of birth, email, phone number, government ID, proof of address, payment method details, betting history, and IP address. We use this information to verify your identity, process deposits and withdrawals, deliver our services, prevent fraud, and comply with legal obligations.

Your data is encrypted during transmission and at rest. Only authorised pilar staff members access your personal information for the purposes listed above. We do not share your information with third parties except where required by law (for example, to comply with a court order or regulatory inquiry). We retain your data for the duration of your account and for a reasonable period thereafter to comply with legal and regulatory requirements.

Summary

By using pilar, you accept these terms and agree to abide by them. pilar operates a licensed gaming and sportsbook platform offering live-dealer tables, slots, sportsbook betting, and esports markets to users in supported jurisdictions. Your account must be verified before you can deposit or wager. Deposits and withdrawals are processed through approved payment partners and are subject to review for compliance and fraud prevention.

Game outcomes on pilar are determined by certified random generators or official event results, and all disputes are investigated fairly. We reserve the right to suspend accounts that violate these terms or access pilar from prohibited jurisdictions. If you have questions about these terms or your account, contact pilar support via live chat, email, or in-app ticket.